Shipping policy
DELIVERY TERMS
Shipping Costs & Options
GERMANY
Express Shipping: 13.99 EUR - Estimated Delivery Time 1-2 Days
Shipping Orders above 200.00 EUR: Free - Estimated Delivery Time 3-5 Days
Standard Shipping 3-7 working days: 3.99 EUR - Estimated Delivery Time 3-5 Days
EU
EU Express Shipping: 13.99 EUR - Estimated Delivery Time 1-2 Days
EU Shipping Orders above 200.00 EUR: Free - Estimated Delivery Time 4-7 Days
EU Standard Shipping 3-7 working days: 5.99 EUR - Estimated Delivery Time 4-7 Days
REST OF THE WORLD
Express Shipping: 39 EUR - Estimated Delivery Time 1-2 Days
Shipping Orders above 250.00 EUR: Free - Estimated Delivery Time 5-14 Days
Standard Shipping 3-7 working days: 9.99 EUR - Estimated Delivery Time 5-14 Days
Free Shipping Promotion*: Free Standard Shipping
*Applies during special promotional periods. Terms & conditions apply. All deliveries within Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden are eligible.
ESTIMATED DELIVERY
Orders are usually shipped within the timeframe specified on the product page.
Delivery times depend on product availability, seller location, and courier service.
Business days exclude Sundays and public holidays.
If delivery is delayed beyond the estimated time, customers have the right to cancel the order free of charge.
SPECIAL DELIVERY REQUESTS
If you would like your parcel delivered on a specific date, please email info@iimaima.com
We offer gift wrapping at checkout which can be added to your order for 5 EUR. Wrapping includes wrapping paper, tissue paper, wrapped in a ÏMAIMA ribbon and a personal note can also be added on a handwritten card.
If you require presents to be separately wrapped we require you to place separate orders.
DUTIES & TAXES
For deliveries within the EU, there are no customs duties.
For deliveries outside the EU, customers are responsible for any applicable customs charges, taxes, or duties.
PROCESSING TIME
Our trusted logistics partners strive to deliver your order as early as possible.
Some courier partners do not operate on Sundays or public holidays; this may affect delivery dates.
POSSIBLE DELAYS
We do our best to ensure the timely delivery of all orders, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, your order can arrive outside of the estimated timeframe. For rural areas there may be further delays to our delivery timeframes. Please contact us at info@iimaima.com if you would like further information or assistance with delivery timeframes.
TRACKING YOUR ORDER
You can track your order via our shipping confirmation email or from your online ÏMAIMA account. If you do not receive your tracking details, please contact our team directly at info@iimaima.com.
CHANGING OR CANCELING AN ORDER
If you need to change or cancel your order, please contact our team directly at info@iimaima.com. We unfortunately cannot make any changes or cancel your order once it has been processed by our team, however we will do our best to assist if there has been a mistake.